complaint
letters
PT Sukahati
Electronic
And Service
Jl.Gejolak
Cinta No.69 Ciaruteun,Jawa Barat Tel (0251)87654321 Email:sukahati@yahoo.com
JX/js
14 July 2009
PT Dilarang
Cinta
Jl.Murka
No.69 Bogor
Jawa Barat
Dear Sirs,
OUR ORDER
NUMBER 9876
We ordered
20 units Laptop on 8 July and they were delivered on 10 July. I regret that 4
of them have problem with Lcd . The package containing these goods appeared to
be in perfect condition and I accepted and signed for it without question. It
was on unpacking the laptop the damage was discovered; I can only assume that
laptop was due to careless handling at same stage prior to packing. I am
enclosing a list of the damaged goods and shall be glad if you will replace
them. They have been kept aside in case you need them to support a claim your
supplier for compensation.
Yours
Faithfully,
Jhon Xina
Sales
Manager
reply
letters
PT Dilarang
Cinta
Jl.Murka
No.69 Bogor
Tel
(0251)8123456 email:dilarangcinta@yahoo.com
Your ref :
JX/js
Our ref : SC/st
16 July 2009
PT Sukahati
Electronic
And Service
Jl.Gejolak
Cinta No.69 Ciaruteun,Jawa Barat Tel (0251)87654321 Email:sukahati@yahoo.com
Dear Mr Jhon
YOUR ORDERED
NUMBER 9876
I was sorry
to learn from your letter or 14 July that some of the laptop supplied to this
order were damaged when they reached you. Replacements for the damaged goods
have been sent by package post tomorrow morning .It will not be necessary for
you to return the damaged goods; they maybe destroyed. Despite the care we take
in packing goods there have recently been several reports of damage. To avoid
further inconvenience and annoyance to costumers, as well as expense to
ourselves, we are now seeking the advice of a packing consultant in the hope of
improving our methods of handling. We apologize once again for this, and hope
the steps we use taking will ensure the safe arrival of all yours orders in
future.
Your
Sincerely
Stone Cold
Marketing
manager
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